CLIENT SERVICES MANAGER

CLIENT SERVICES MANAGER

POSITION SUMMARY

YANGO is currently looking for an experienced & energetic Client Service Manager with digital and client facing expertise, career ambition and a great attitude to join our team. You will be a key member of the YANGO team and asked to represent the YANGO brand in the Sydney market to agency partners and clients directly. 

To excel at this role, you will need excellent social and people skills, confidence in presenting digital solutions and campaign insights, strong project management ability and a willingness to work within and manage a team. You will need to be determined to succeed.    

Day to day, you will be responsible for overseeing and managing your allocated client patch, ensuring clients are receiving top level service, responding in a timely manner to client requests and display expertise across all things digital. You will attend client WIPs, set up and run valuable new business meetings, develop advertising strategies and present them to clients, maintain positive business relationships internally and externally, manage campaigns to deliver exceptional campaign results as well as undertaking a wide variety of duties supporting YANGO management & contributing to the company culture.

In return YANGO will provide you with the opportunity to develop your skills in online marketing working as part of a high performing team. This position will provide an amazing opportunity for career development within the rapidly evolving marketing technology space.  We will do everything we can to help you grow and develop your skills as you develop your career.  

PROFILE & SKILLS

  • Impeccable attention to detail
  • A positive and results driven attitude
  • Media agency experience highly valued
  • Ability to manage multiple projects with fixed deadlines
  • Programmatic and Ad Operations knowledge
  • Possess the ability to take initiative and drive projects with minimal supervision
  • Excellent communication and people skills
  • Strong understanding of digital marketing products including programmatic display, video, social and paid search
  • Experience in creating, writing and implementing digital media strategies
  • Well presented, confident with an ability to develop and present compelling digital marketing proposals
  • Experience in delivering effective digital marketing campaigns including post campaign insights
  • Be a leader, solutions based thinker with the ability to train and develop your team
  • An ability to work in a fast paced and small team environment taking ownership of your work
  • Strong interpersonal skills with the ability to make strong connections with both internal and external stakeholders
  • Intermediate to advanced proficiency in Microsoft Word, Excel, and PowerPoint

DUTIES & RESPONSIBILITIES

  • Work within the YANGO team to extend the brands presence & reputation
  • Be seen as a programmatic and digital marketing expert and a source of advice & expertise for your clients  
  • Achieve monthly and quarterly KPI targets (a combination of revenue and service levels)   
  • Managing and hosting regular client WIPs
  • Creating response to briefs and presenting recommendations to clients
  • Support Client Services Manager in generating new business
  • Strategic planning on the client patch to ensure continued growth of existing and new clients
  • Manage revenue forecasting, lead generation activities and pipeline management.
  • Collaborate with management on new campaigns, contributing ideas and thinking to create successful campaign strategies.
  • Take ownership of the customer experience with YANGO and deliver best in market service levels
  • Communicate regularly with clients via face to face meetings, entertainment, email and phone developing and maintaining positive business relationships 
  • Be able to train and manage a team of junior staff
  • Generally, contribute to the team culture and ability to enjoy yourself while at work.

The role is available now and interviews are currently underway. If you believe you are suitable for this position, please apply today. 

WHO IS YANGO?

We are a dynamic and entrepreneurial digital marketing company operating within the fast paced and rapidly evolving marketing technology space. YANGO fuses marketing with technology to deliver great results for our clients. It's an exciting place to be and we love what we do. We are passionate, hard working and encourage new ideas and entrepreneurial thinking. At YANGO you will be at the forefront of innovation in the industry, we will provide unlimited opportunity and support you to be at your best.  

 

 

 

 

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